Car Rental Guide
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Can I cross the border with my rental car?
Crossing the border with a rental car is possible. It depends on renting location, the country you wish to travel to and the local car rental supplier. Please check the terms and conditions in order to see if your required cross-border is possible. The local agency might charge an additional fee. Travel to some countries can be forbidden by the supplier. Planning your holidays with car rental please, make sure that cross-border will be possible for selected countries. Read terms and conditions in order to check all possible extra fees regarding cross-border in order to avoid surprises on arrival to the local office. Please advise the local agent also on arrival where you would like to travel.
What is Collision Damage Waiver with excess?
Collision Damage Waiver it is a damage insurance coverage that is available and usually included in the rental rate. The Collision Damage Waiver most likely has an excess amount, which you will be responsible for. The security deposit will be blocked at your credit card on arrival at the local office. The deposit is an amount for which you can be held liable in case of damage/theft of the vehicle. It means that the particulate amount of money can be taken from the blocked if you cause any damage to the car during the car rental period. Damage to or loss of tires, windscreens, glass, and undercarriage may not be covered by the Collision Damage Waiver. When the car is returned in the same conditions as it was picked up from the office your security will be unblocked.
How are rental prices calculated?
Please be advised as an online car rental broker our prices can changing constantly. Since we are working with different local companies, we can negotiate the prices better and do have most likely better rates than the local companies. However, our rental day is based on 24 hours. We do not rent cars per hour. If you wish to rent a car for a few hours only you have to pay a full rental day. For instance, if you decide to pick up the car at 10:00 am and drop it off the same day at 22:00 pm you will still be charged for 24 hours rental as we do not provide rates for half day.
Can I travel with my pet?
Traveling with your pet is not allowed, unfortunately. This is a general rule for all car rental companies. This regulation is mainly provided in order to make your travel safe and keep our cars as clean as possible. Pets, as we know leave hackles on the upholstering which can be difficult to remove. In many countries, there are special law and safety procedures regarding travel with animals. Special cages or seatbelts that rental car companies do not provide are necessary to transport animals.
How old are the cars?
As an online car rental broker, we are not able to specify the construction year of the car that you will receive. The exact car makes, models and construction year cannot be guaranteed and are subject to availability. The vehicles you see online are examples based on the most common vehicle in the fleet for each category. The vehicles are provided technically in perfect conditions. We choose our car rental providers carefully and see that they always update they car fleet. However, the standards of the cars also depend on the country where you would like to rent the car. We can confirm the size of the car and the options you have chosen.
[EST] Mon - Fri: 03:00 - 16:00 Sat - Sun : 03:00 - 11:00
[GMT] Mon - Fri: 08:00 - 16:00 Sat - Sun : 08:00 - 16:00
Everything good, from booking, to return. Thanks to Europecar foe professionalism, great attitude, no unnecessary "selling" - want to return again ;)